International orders

Attention International Customers – Shipping Information & Customer Service at HAUSFRAU

Attention International Customers

At HAUSFRAU, we are delighted to welcome customers from across Europe and beyond. Our goal is to make international shopping as easy, transparent, and pleasant as possible, no matter where you are located. We believe that great customer service should have no borders, and we are always here to help you feel confident before, during, and after your purchase.

For customers within the European Union, shipping costs vary from country to country. The exact shipping price is automatically calculated at checkout based on your delivery address, so you will always see the final cost before completing your order. We work with trusted shipping partners to ensure safe delivery and reliable service.

Shipping within the EU

Delivery times and shipping rates may differ depending on your country. Orders are processed as quickly as possible, and once your order has been shipped, you will receive a tracking number so you can follow your parcel all the way to your door. Please note that delivery times may be slightly longer during busy periods such as sales or holidays.

All EU orders are shipped according to EU trade regulations. This means that no additional customs duties or import taxes will be charged upon delivery. The price shown at checkout is the final price you pay.

Customer Service – We Are Here to Help

If you have any questions before placing an order, our customer service team is happy to assist you. We can help with sizing advice, product details, materials, availability, styling tips, or general questions about shipping and delivery. Our aim is to provide personal and honest guidance, so you can shop with confidence.

You are always welcome to contact us directly:

In addition to phone and email, international customers can also contact us via our social media channels. You are very welcome to send us a message on Instagram or Facebook, where our team responds to inquiries regarding products, orders, and shipping. Many customers find social media to be a quick and convenient way to get in touch, and we are happy to help there as well.

Returns and Exchanges for International Orders

Should you need to return or exchange an item from within the EU, our customer service team will guide you through the process step by step. We value clear communication and fairness, and we always strive to make returns as smooth and uncomplicated as possible for our international customers.

A Trusted Webshop for International Customers

At HAUSFRAU, trust and transparency are at the heart of everything we do. Our international customers choose us not only for our carefully curated selection of brands, but also for the personal service and support they receive. We believe that online shopping should feel safe, human, and inspiring – even across borders.

No matter where you are located within the EU, we want you to feel well taken care of when shopping with HAUSFRAU. If you have any questions at all, do not hesitate to reach out via phone, email, Instagram, or Facebook.

We look forward to welcoming you as an international customer at HAUSFRAU.